Battlenet We Couldn't Verify Your Account With That Information (2024)

FAQs

Battlenet We Couldn't Verify Your Account With That Information? ›

This error is usually due to a mismatching or forgotten password, try to reset your password to resolve it. You may also see this error if there is a service interruption, check the BlizzardCS Twitter for the most up to date information.

If you receive the error Unable to Process during the account creation, the Battle.net account must be registered to the name of your parents or guardians. The date of birth must also reflect the parents' or guardians' details. Please log in to submit feedback. Did you find this article helpful?

Check your network configuration to find any issues with your firewall, router, or port settings. If you're using a VPN, try removing it. Disable any proxies that may interfere with the login module. Run a security scan to remove any viruses or malware infections.

Make sure you have enough free space on your device. Try removing and reattaching your Authenticator. Uninstall the app, restart your phone, then reinstall the Authenticator. Clear the Authenticator's Data and Cache from your device's app manager, restart the app, and try again.

This error is usually due to a mismatching or forgotten password, try to reset your password to resolve it. You may also see this error if there is a service interruption, check the BlizzardCS Twitter for the most up to date information.

Your Battle.net Account is banned. Blizzard suspends or bans accounts for violations of our in-game and forum policies. If you're seeing this message, check your email for details about the violation and a link to information on the appeals process.

You can also recover access to your account on our Can't Log In page. If you don't have access to your email address or can't recover your account, contact us. Battle.net Phone Notifications makes it easy to recover your account if this happens in the future.

Make sure you are logged in with the correct Battle.net account. You will not see the option to pay with balance if you don't have any balance on your account, or your balance isn't enough to cover the full price of the product.

Is Battle.net Authenticator going away? ›

Migrating Your Authenticator to the Battle.net Mobile App

The Authenticator feature is now available in the Battle.net mobile app. The old Authenticator app will be removed from all app stores as early as January 1, 2024, and will no longer be available for download.

If you have a mobile Authenticator, click on Enter Code Manually and then Try resyncing directly at the code screen. If the codes are still invalid after synchronizing, you can Reset the app by clicking the three dots in the upper right corner of the app, then Reset, and follow the instructions.

Be sure to enter the Battle.net account email address and password correctly. If your login information is saved, try re-entering your Battle.net account email and password. If the issue persists, try resetting your Battle.net password. Deleting the Battle.net cache folder can resolve problems with the logon module.

No, we are not detecting any problems with Battlenet right now. The last outage detected for Battlenet was on Tuesday, September 3, 2024 with a duration of about 38 minutes.

You may receive this error for several reasons, including: The number you are using is not supported. SMS is not supported in some countries, please see our This Product Is Not Available In Your Country article. The country code for the number you are using doesn't match your Account registered country.

Common Problems

If your phone number is not VOIP and you still receive an error, check the following: Make sure you enter the number correctly. Make sure the country registered on your Battle.net account is correct and the phone number you're trying to use matches your country.

Cached data in your modem and router can cause installation failures. Power cycle your connection hardware. Run a security scan to remove any viruses or malware infections. Update or temporarily uninstall any security programs, which may mistake the installer for a threat.

Once a child states that his/her age is under 13, they will be unable to register an account with us. We do not knowingly collect or store any personally identifiable information from children under 13.